Frequently asked questions
Account and login
How do I log in?
How do I log in?
Open prospecthq.app, choose Sign in, and use the email address connected to your account or invitation. Complete any verification step shown by the secure sign-in provider. After signing in, organization members are directed to an available workspace; individual athletes can open My athlete profile.
I signed in but cannot see my organization or team. What should I do?
I signed in but cannot see my organization or team. What should I do?
Confirm you used the same email address that received the invitation and that you accepted it. Organization membership and team assignment are separate, so an administrator may also need to add you to the specific team.
What is the difference between a team member and a staff biography?
What is the difference between a team member and a staff biography?
A team member has a signed-in account and management permissions. A staff biography is website content only and does not grant access.
Plans, upgrades, and billing
How do I upgrade my account?
How do I upgrade my account?
For an organization, select the correct organization and open Billing. Choose an eligible plan and complete checkout. For an individual athlete, open the individual plan or upgrade option shown in the account. Return to ProspectHQ and refresh after checkout.
Why does my upgraded organization still show the previous plan or read-only access?
Why does my upgraded organization still show the previous plan or read-only access?
First confirm the purchase was made for the organization, not only the individual user. Check that the correct organization is active, then refresh Billing and Overview. Billing synchronization may take a short time. If the status remains wrong, contact support with the organization name, expected plan, checkout time, and receipt reference.
How do I manage my membership?
How do I manage my membership?
Open Billing to review the plan, update payment details, switch plans or billing periods, or cancel. Only authorized organization owners or administrators can manage organization billing.
Can I cancel anytime?
Can I cancel anytime?
Yes. Use the cancellation option in Billing. Access normally continues through the current paid or trial period. After that, records are retained in read-only mode and editing and AI tools pause.
Will ProspectHQ delete our data when a subscription ends?
Will ProspectHQ delete our data when a subscription ends?
Ending a paid plan does not automatically delete the retained organization record. The workspace becomes read-only. Authorized deletion requests and profile controls remain subject to ProspectHQ policies and terms.
Editing player and team information
How do I edit statistics as a coach?
How do I edit statistics as a coach?
Open the organization, select the player, choose Manage Player, and open Games, Season / tournament totals, or the corresponding golf section. Edit an existing saved record or add verified values manually. Team game details can also be edited from Team → Game records.
How do I edit data as a player or guardian?
How do I edit data as a player or guardian?
Open the player you manage and choose Manage Player. Available tools depend on your relationship to the profile and plan. You can update supported profile details, privacy settings, manual data, imports, and other features made available to your account.
How do I edit a game's opponent, date, or score?
How do I edit a game's opponent, date, or score?
Open the team or player Game records, find the completed game, and choose Edit game. Game details are separate from Player stats, which uses Hitting, Pitching, and Fielding sections.
How do I remove a duplicate season or import?
How do I remove a duplicate season or import?
Open the player’s saved season history or the team’s import-management area. Confirm which record is the duplicate, then use the available delete or remove-import action. Review linked player statistics before confirming because removing an import can remove its linked data.
If a player leaves a team, is the player's development data deleted?
If a player leaves a team, is the player's development data deleted?
No. Removing or deactivating a team roster membership does not automatically delete the player’s long-term profile. The team association and public roster visibility change, while the authorized player record is retained.
GameChanger imports
How do I import an individual player's game statistics from GameChanger?
How do I import an individual player's game statistics from GameChanger?
Open the player, choose Manage Player → Games, and use the GameChanger completed-game import. Select the statistic table shown in the source—Hitting, Hitting — advanced, Pitching, Pitching — advanced, or the matching fielding table—then choose official box-score PDFs or player Stats-page screenshots. Preview each dated row, correct uncertain details, review duplicates, and import.
How do I import team season statistics from GameChanger?
How do I import team season statistics from GameChanger?
Export the official team statistics CSV from GameChanger using an authorized staff account. In ProspectHQ, open the team roster and expand Import GameChanger roster and season CSV. Upload the CSV, preview the rows, map each GameChanger identity to an existing or new player, and import the selected players and season totals.
What is the difference between a season CSV and a completed-game PDF?
What is the difference between a season CSV and a completed-game PDF?
A team statistics CSV contains aggregate season totals and can help build or update the roster. A completed-game box-score PDF contains one game’s score and player lines. Game-by-game data supports trends that a season total alone cannot provide.
Can I upload multiple completed games at once?
Can I upload multiple completed games at once?
Yes, where the team batch importer is available. It supports up to 126 official box-score PDFs. Preview the batch, reuse confirmed player mappings across the games, and resolve duplicate warnings before importing.
Why does ProspectHQ ask me to map players?
Why does ProspectHQ ask me to map players?
Names and jersey numbers may differ between systems. Mapping lets an authorized user confirm which GameChanger identity belongs to which ProspectHQ profile and prevents statistics from being attached to the wrong athlete.
Does ProspectHQ need my GameChanger password?
Does ProspectHQ need my GameChanger password?
No. Use exports, PDFs, screenshots, links, or supported public widgets from accounts you are authorized to access. ProspectHQ does not ask for or store a GameChanger password.
Public pages, privacy, and recruiting
How do I choose what appears on a player's public page?
How do I choose what appears on a player's public page?
Open Manage Player, choose the overall profile visibility, and enable or disable supported public sections. Preview the public page before sharing it.
Why is a player missing from a public team roster?
Why is a player missing from a public team roster?
Confirm the player is active for that team, the profile allows publication, and the roster or athletes module is public on the team page.
What does Recruit Mode add?
What does Recruit Mode add?
Recruit Mode emphasizes graduation year, school, GPA, positions, awards, top verified statistics and trends, highlights, and recruiting actions such as message, share, and PDF resume. The athlete or guardian still controls supported visibility settings.
Images, video, and AI tools
How do I improve a low-resolution logo?
How do I improve a low-resolution logo?
In the organization or team page editor, choose the logo and select Enhance with AI where available. The tool is instructed to upscale and sharpen the exact logo and remove the background without redesigning it. Review the result before publishing.
Why can I not use an AI feature?
Why can I not use an AI feature?
AI access depends on the plan, trial status, monthly or billing-period credit allowance, and server configuration. The interface should show an upgrade prompt or remaining credits when applicable.
Who can see uploaded videos?
Who can see uploaded videos?
Video visibility depends on profile or page permissions, membership access, and the section’s public-sharing settings. Review the public page after changing video or section visibility.