Frequently asked questions
How many videos can an athlete store?
The video library includes every video attached to the athlete, including highlights and performance-session videos.- Free athlete access can store up to 3 videos.
- Starter Athlete can store up to 15 videos.
- Individual Athlete can store up to 50 videos.
- Premium Recruit can store up to 250 videos.
- Organization sponsorship adds 100 videos to the athlete’s personal allowance.
iPhone app
Can I record a complete practice instead of one swing at a time?
Can I record a complete practice instead of one swing at a time?
The continuous-session workflow is in the 1.0.2 TestFlight preview. Record one athlete for up to five minutes, review suggested clips, and save selected swings into one session. Build 9 adds Home/Activity draft recovery and a capacity/privacy check before uploading. It requires user review and is not a validated contact detector. See the TestFlight practice-session guide for build availability and limitations.
Does each swing clip count as a video?
Does each swing clip count as a video?
Yes. Each saved clip uses one video slot and its file size counts toward storage. Build 9’s practice-upload check shows selected/new clips, available capacity, and the current sharing audience. The original practice recording stays on the phone. See Practice storage and sharing.
Why are some measurements missing from personal-best or progress cards?
Why are some measurements missing from personal-best or progress cards?
Not every higher or lower value means better performance. Tracking confidence, camera-plane angles, durations, and other contextual measurements remain in session details but are not automatically ranked as personal bests. Meaningful comparisons keep measurement source, activity, units, and known equipment separate.
Where can I download the ProspectHQ iPhone app?
Where can I download the ProspectHQ iPhone app?
Install ProspectHQ Uploader from the App Store. It requires iOS 17 or later. Start with ProspectHQ for iPhone.
What does choosing Player, Coach, Team, or Club / Organization do?
What does choosing Player, Coach, Team, or Club / Organization do?
It changes the setup guidance only. It does not grant a role, organization membership, team assignment, or athlete access. The server derives all access from your signed-in ProspectHQ account.
Why do I not see an athlete in the app?
Why do I not see an athlete in the app?
Confirm you used the invited email and accepted the relevant invitation. An administrator may also need to assign the correct team or player relationship. Public visibility does not grant management access. See No athletes appear.
Can I create an athlete when my account has none?
Can I create an athlete when my account has none?
If your verified role is permitted to create a player, the app offers the appropriate setup action. Otherwise, ask an organization administrator to add or invite you to the correct athlete.
Which uploads happen directly in the app?
Which uploads happen directly in the app?
Swing Analysis, Ball Trajectory, Pitching/Throwing, Athletic Testing, and Player Highlight accept supported native media. Season, game, and tournament choices open the exact authorized web importer. See Upload from the iPhone app.
Can the app upload files as well as photos and videos?
Can the app upload files as well as photos and videos?
Yes. Upload to ProspectHQ supports GameChanger season-statistics and Pocket Radar session CSV exports from Files and compatible apps. PDFs and other documents continue through the guided web importers. See Use Upload to ProspectHQ.
Who can use Record and analyze swing?
Who can use Record and analyze swing?
ProspectHQ Uploader 1.0.1 or later enables the on-device recorder for every authorized baseball or golf athlete with write access. Read-only workspaces and unsupported sports do not show it. See Record and analyze a swing.
Does pitching and throwing use the same swing analyzer?
Does pitching and throwing use the same swing analyzer?
No. Pitching/Throwing accepts videos and measurement screenshots and stores them in the correct performance sessions. The current Apple Vision phase model is specifically for baseball hitting and golf swings and does not claim swing phases for pitching or throwing.
Why does a saved swing video not show the body-tracking overlay?
Why does a saved swing video not show the body-tracking overlay?
Open the analyzed Swing Analysis session and use its inline Body tracking view. The system full-screen player may show only the clean video, and an ordinary imported video does not automatically contain analyzed pose data. See Fix a missing overlay.
Can I close the app while an upload is running?
Can I close the app while an upload is running?
Keep the app or Share Sheet open until processing confirms completion. Current uploads show foreground progress and retry; full relaunch-safe background transfer is follow-on work.
Where do I manage or delete my account?
Where do I manage or delete my account?
Open Account → Manage or delete account. See Account, privacy, and support.
Account and access
How do I log in?
How do I log in?
Open prospecthq.app, choose Sign in, and use the email connected to your account or invitation. Organization members open an available workspace; individual athletes can open My athlete profile.
How do I manage MFA or generate backup codes in the iPhone app?
How do I manage MFA or generate backup codes in the iPhone app?
Open Account → Manage security & backup codes. Clerk’s native security screen lets you manage multi-factor authentication, recovery methods, and backup codes. Generating a new set replaces the previous set. See Secure your account in the iPhone app.
Why can I not see an organization or team?
Why can I not see an organization or team?
Confirm that you used the invited email and accepted the invitation. Organization membership and team assignment are separate, so an administrator may also need to add you to the team. See Accounts, access, and billing.
Does a staff biography grant account access?
Does a staff biography grant account access?
No. A website biography is public content only. Signed-in organization or team access requires a separate invitation.
Billing and plans
How do I upgrade, change, or cancel a plan?
How do I upgrade, change, or cancel a plan?
Open the correct organization and select Billing. Complete the secure billing flow, then return and refresh the workspace. Individual athletes use the personal athlete-plan upgrade options. See Manage a subscription.
Why does an invited athlete still see an upgrade message?
Why does an invited athlete still see an upgrade message?
An athlete or guardian linked to a player in an active paid or trial organization receives organization-sponsored athlete access, which adds 100 videos to that athlete’s personal allowance, and should not see free-player upgrade reminders. Confirm the invitation was accepted with the intended email, the athlete or guardian is linked to the correct player, and the organization is not read-only. See Athlete and guardian access.
Why does an upgrade still show the old plan or read-only access?
Why does an upgrade still show the old plan or read-only access?
Confirm the purchase belongs to the organization—not only the user—and that the correct workspace is active. Refresh Billing and Overview. If it remains wrong, contact support with the organization name, expected plan, checkout time, and receipt reference.
Will canceling delete the records?
Will canceling delete the records?
No. When eligible access ends, the workspace normally becomes read-only and AI tools pause. Stored records are not automatically deleted. See What happens when a plan ends?.
Player and team management
How do I change a player's public visibility?
How do I change a player's public visibility?
Open the player, choose Manage Player Access, select Private or Public, choose the public sections, save, and preview. See Editing profile information.
If a player leaves a team, is the profile deleted?
If a player leaves a team, is the profile deleted?
No. Removing or deactivating a roster membership changes the team relationship and public roster visibility, but does not automatically delete the player’s long-term profile.
How do I edit a game's date, opponent, score, or player stats?
How do I edit a game's date, opponent, score, or player stats?
Open Team → Game records. Use Edit game for date, opponent, and score. Use the separate Player stats interface for Hitting, Pitching, and Fielding. See Manage a team page and records.
How do I remove or move an incorrect import?
How do I remove or move an incorrect import?
Use the team’s import-management area. Confirm the source, destination, games, and linked athletes before moving or removing it because the action can affect player histories. See Manage imported records.
Baseball and softball imports
Where do completed games and player Stats-page screenshots go?
Where do completed games and player Stats-page screenshots go?
Completed box-score PDFs and dated player Stats-page rows are game-by-game data. Import them under Games or Team → Game records, not as season totals. See Baseball and softball data imports.
Where do team statistics CSVs and fielding by position go?
Where do team statistics CSVs and fielding by position go?
A team statistics CSV contains roster data and aggregate season totals. Fielding — stats by position is also a season total. See Choose the correct destination.
Can I import multiple completed games?
Can I import multiple completed games?
Yes, where the batch importer is available. Preview the games, reuse confirmed player mappings, and choose how to handle duplicates before importing. See Import many team games.
Does ProspectHQ need my source platform password?
Does ProspectHQ need my source platform password?
No. ProspectHQ uses authorized exports, PDFs, screenshots, links, and supported widgets. It does not ask for or store a source platform password.
Golf records
How do I edit or remove a golf tournament?
How do I edit or remove a golf tournament?
Open Manage Player → Tournaments → Tournament history, find the event, and choose Edit or remove tournament. Authorized coaches, athletes, and guardians can correct or remove it. See Golf tournaments and season totals.
What if a coach and parent import the same tournament?
What if a coach and parent import the same tournament?
The event belongs to the player profile, not the importer. ProspectHQ compares the normalized tournament name and start date. A match is skipped by default; choose update only when the new source should correct the saved result.
Where do golf season totals go?
Where do golf season totals go?
Use Manage Player → Season totals and include the year and season name. See Golf season totals.
Public pages, media, and AI
Who can see uploaded videos?
Who can see uploaded videos?
Visibility depends on the profile, page, membership, and section-sharing settings. Preview the public page after changing media access. See Performance data and video.
Why can I not use an AI feature?
Why can I not use an AI feature?
AI access depends on plan eligibility, trial state, server configuration, and the billing-period credit allowance. The interface should show remaining credits or a clear upgrade or limit message without taking down the page.