Account, privacy, and support
The Account tab provides native security tools and direct links to ProspectHQ privacy, support, and account management.Manage sign-in and security
1
Open Account
Tap Account in the app’s tab bar.
2
Open security settings
Choose Manage security & backup codes.
3
Review recovery options
Manage your password, multi-factor authentication, recovery methods, signed-in devices, and backup codes in Clerk’s native account screen.
4
Store backup codes privately
Keep recovery codes somewhere separate from the iPhone you normally use. Generating a new set replaces the old set.
Camera and photo access
ProspectHQ requests device access only when you choose a feature that needs it:- Camera records a swing for on-device analysis.
- Photos lets you choose a photo, screenshot, or video.
- Files and Share Sheet access is limited to the item you deliberately select or share.
Privacy and uploaded media
- Athlete access is checked on the server for every directory load and upload step.
- Uploaded media uses authenticated private storage and organization isolation.
- On-device swing-analysis frames remain inside the app while analysis runs.
- New training videos remain private unless the player’s public sharing requirements are enabled.
- The iPhone app does not include subscriptions or in-app purchases.
Manage or delete an account
Open Account → Manage or delete account. The app opens the authenticated ProspectHQ account page where an eligible user can manage or request deletion of the account and associated data. Account deletion is different from removing one video, leaving a team, or ending a subscription. Review the scope before confirming a deletion request.Contact support
Use the Contact link in ProspectHQ, email brandon@cypresslearning.com, or call (206) 796-3640. Include:- The athlete, team, or organization name without unnecessary private details
- The screen and action you were using
- What you expected and what happened
- The approximate date and time
- The exact on-screen reference ID, if one appeared
- Your iPhone model, iOS version, and ProspectHQ app version
Troubleshoot the iPhone app
Try safe fixes before contacting support.
Frequently asked questions
Find short answers about access, uploads, analysis, privacy, and files.