Accounts, access, and billing

Billing controls product access. Membership controls which organization, team, or athlete records a signed-in user can reach.

Secure your account in the iPhone app

The ProspectHQ iPhone app uses Clerk’s native account and security screens. It does not depend on a browser-hosted sign-in page.

Open Account

In the iPhone app, choose the Account tab.

Open security settings

Select Manage security & backup codes.

Configure recovery and MFA

Use the native Clerk profile screen to manage your password, multi-factor authentication, and available recovery methods.

Save backup codes securely

Generate or regenerate backup codes from the security area. Store them somewhere private and separate from the device you normally use to sign in. Each code is intended for account recovery and should not be shared.

Generating a new set of backup codes invalidates the previous set. ProspectHQ support will never ask you to send a password, verification code, or backup code.

ProspectHQ membership and organization plan page — ProspectHQ publishes plan choices and billing periods before checkout.

Understand the access layers

Access type	What it controls
Organization administrator	Everything within the organization: settings, billing, members, teams, rosters, players, uploads, and stats
Analyst	All teams in the organization plus editing and importing for every organization player profile and stat record; no roster, billing, member, or team-page changes
Coach	Assigned team pages and rosters only; can add existing organization players to an assigned roster but cannot edit player profiles or stats
Athlete or guardian	Only the player profiles they created or were invited to manage; eligible organization memberships include organization-sponsored athlete features and 100 additional videos per sponsored athlete
Public website staff biography	Published website content only; it does not create an account or grant access

Use invitations instead of shared credentials. Organization membership and team assignment are separate: a person can belong to an organization without access to every team.

Invite each person with their own email address. Use the lowest role that lets them complete their work, and remove access when it is no longer needed.

Manage a subscription

Open the organization and select Billing. Organization owners and authorized administrators can review the active plan, switch billing period or plan, update payment details, or cancel through the billing interface.

Confirm the correct billing owner

Billing changes should be made while the correct organization is active.

Open Billing

Review the current plan, player and team allowances, trial status, and subscription state.

Choose the change

Upgrade, change the billing period, update payment details, or cancel. Follow the confirmation steps shown by the secure billing provider.

Return and refresh access

After checkout, return to ProspectHQ and refresh the organization page. Billing updates can take a short time to synchronize.

Canceling does not immediately delete stored records. Access normally continues through the paid or trial period, then the workspace becomes read-only and AI tools pause until an eligible plan is active.

Manage organization members

Organization owners and administrators can invite members from the organization member area.

Administrator: full control inside the organization, including billing, members, teams, rosters, players, and stats
Analyst: organization-wide player profile, upload, import, and stat editing without organization administration
Coach: assigned team-page and roster management without player profile or stat editing

Each person should use a unique account. Remove organization membership when access is no longer required. An organization invitation does not automatically make the person a manager of every team. Assign team access separately.

Manage team members

Open the team and use the team-access or member-management section.

Coach access is limited to assigned team pages and rosters. Coaches can add existing organization players to those rosters but cannot edit player profile or stat data.
Analysts can edit player profiles and stats across the organization but cannot change team rosters or team pages.
A legacy manager assignment may retain roster-scoped player management for organizations that already use it.
Coaches and legacy managers should not receive access to other teams unless separately assigned.
Team management accounts are different from public website staff biographies

Adding a coach biography to the public team page does not create an account. Inviting a coach as a team member does not automatically publish a biography.

Athlete and guardian access

Athletes and guardians can manage only the profiles they created or were invited to manage. When an athlete or guardian is linked to a player in an organization with active or grace-period access, the organization sponsors that profile’s athlete features and adds 100 videos to its personal allowance. The user does not need to buy a second personal athlete subscription and does not see free-player upgrade reminders while the sponsorship is active.

Open the player

An authorized coach or organization manager opens the player’s private management page.

Choose the correct invitation

Invite the athlete or guardian using the appropriate access tool and their own email address.

Recipient accepts

The recipient signs in or creates an account, then accepts the invitation before management access is active.

Review control and privacy

The athlete or guardian can manage the profiles assigned to them and retain supported privacy controls. A guardian may manage multiple invited or individually created players.

A guardian can manage multiple invited or individually created players. A public website biography is never a substitute for an athlete, guardian, coach, or manager invitation.

Organization-sponsored access does not create a duplicate player or personal subscription. If the organization becomes read-only or the membership or player link is removed, sponsored premium editing pauses while retained records remain protected.

What happens when a plan ends?

ProspectHQ retains the organization’s records and changes the workspace to read-only. Editing and AI coaching pause. Public or retained data behavior remains subject to profile visibility, the service terms, and any deletion request from an authorized user. Existing athlete videos are not deleted when a plan ends or an athlete moves to a smaller video allowance. Authorized users can continue to view, download, and remove retained videos. New uploads resume after the library is below its current video-count and storage limits, or after eligible access is restored.

Troubleshoot plan changes

I upgraded but the old plan still appears

Confirm you upgraded the organization—not only an individual user plan—and that the correct organization is active. Refresh the Billing and Overview pages. If access remains incorrect, contact support with the organization name, expected plan, approximate checkout time, and payment receipt reference. Do not send a card number.

Restart access does not change anything

Open Billing and confirm an active subscription exists for the current organization. A restart link cannot restore editing until the billing provider reports an eligible active plan.

A member cannot see a team

Confirm the person accepted the organization invitation and was separately assigned to that team with the correct role.

Start here

ProspectHQ for iPhone

Set up and manage a player

View a player page

Teams and rosters

Organizations and websites

Import and track data